Refund policy

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at r.luaces@rlddesign.com.

Please use the following return address: RLD Art & Design Studio 217 Wrangler Drive Coppell, Texas 75019, United States.

These addres should be used only for product returns. All other types of correspondence (notices, letters, etc.) will be returned to the sender. 

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at r.luaces@rlddesign.com.

 

Wrong Address

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

 

Unclaimed

Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment (if and as applicable).

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.



I don't accept exchanges.

 

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.